Shipping policy

Shipping times

Shipping within NZ typically takes 1-3 days for courier or 2-10 days for regular post. International shipping times these days have improved, but are still hard to predict and requires some patience. 

Items are dispatched within 1-3 days if already in stock. Otherwise, I print to order in my home-based printing studio (up to A2 size). If the item needs printing or has additional embellishments like hand-painting, allow 3-5 days to prepare for shipping.

If the item is printed by a third-party printer (metal, canvas, and extra-large paper prints) allow an extra two to three weeks.

If you have requested custom framing, allow an additional three-six weeks if I don't have the frame in stock. 

New Zealand shipping

Unless otherwise selected, standard shipping is provided for New Zealand orders. This may be regular untracked post for smaller items. Otherwise, the shipping carrier will vary depending on the best price and speed, and is usually NZ Post tracked courier or hand delivery for local orders. 

International shipping

International art orders are sent by NZ post tracked economy unless an upgrade to international tracked courier is arranged. I do not ship larger framed pieces overseas due to the risk of breakage. Contact me to see if there is an unframed option. 

You may be liable for import tariffs, taxes, duties and other charges imposed by the destination country. These fees are completely out of my control. Each country has its own de minimus rate (minimum value) before fees are imposed. Get in touch if you have any concerns.

Combining shipping for multiple items

It's incredibly difficult to set automated shipping rates for multiple items. Sometimes the same packaging can be used, and sometimes not. If you feel the shipping rate provided is not right, please get in touch and I'll give you a more accurate rate based on your actual order.

Postage stamps

Both New Zealand and International personalized postage stamp orders are typically sent by regular post so you will receive a personalized cancelled stamp in addition. You may upgrade to tracked courier instead.

Any questions, please contact me at judi@artbyjlm.com